Conduent Cyber Incident
Notice to Blue Cross Blue Shield of New Mexico Members
Please be informed that a vendor utilized by Blue Cross Blue Shield of New Mexico (BCBSNM) has experienced a cybersecurity incident and you may be impacted.
Conduent is a BCBSNM third-party service provider that offers mailroom, payment and other back-office support services.
Conduent has reported that they were the victim of a cyber incident that occurred earlier this year. Because of the relationship with Conduent, BCBSNM members were impacted by the incident. The personal information contained in the affected files may have included name, social security number, medical information, and health insurance information. Not every data element was present for every individual. Please note that BCBSNM systems were not impacted by this incident.
At this point in time, Conduent states that it is not aware of actual or attempted misuse of the personal information. This includes dark web monitoring for the disclosure of any data associated with this cyber incident being publicly released on the internet (including the dark web). To date, the results have been negative.
Conduent began mailing letters to impacted members on Friday, Oct. 24, 2025. The member notification letter includes information on credit monitoring and steps members can take to help protect their information. Please do not discard this letter and instead, read it thoroughly and don’t hesitate to reach out to Conduent with any questions.
Conduent has set up a website with additional information:
https://www.conduent.com/notice-2913678/
Conduent has also set up a toll-free number available for members to call with any questions:
(866) 291-3678, Monday‒Friday, from 9:00 am to 6:30 pm Eastern Time.
Blue Cross Blue Shield of New Mexico takes this situation very seriously and continues to work with Conduent to ensure our members are informed and their personal information is protected.